Streamlining Implementations from Discovery to Deployment
Project lifecycles for software implementations present long-standing challenges related to collaboration and requirements management. In this case study, we examine the transformative impact of Campfire in how a consulting firm defines and tracks scope, orchestrates execution, and drives successful outcomes. And we explore results and feedback from different users — including a Services Leader, a Project Manager, and an Implementation Consultant.
Challenges Before Campfire
All three users highlighted common pain points prior to Campfire:
- Siloed Communication: Requirements and project details were often trapped in disparate documents or spreadsheets, creating confusion, duplicative work, and misaligned expectations.
- Knowledge Gaps: Without a central source of truth, teams lost context between project phases—from discovery to build to testing—often resulting in rework or scope drift.
- Manual Tracking: Managing scope, changes, and dependencies across tools or email chains introduced room for error and lacked real-time clarity.
Why Campfire Made the Difference
Campfire was developed as a Salesforce-native application, and its biggest value comes from seamless integration with existing workflows and purpose-built functionality for Salesforce implementation teams.
Key Differentiators:
- Unified Platform: Built natively on the Salesforce platform, Campfire minimizes the learning curve for both consultants and clients. It operates directly alongside existing data, reducing the need for duplications or managing multiple logins across separate systems.
- End-to-End Visibility: Requirements are tracked from the moment they’re gathered through to deployment, reducing missed details and improving overall quality.
- Purpose-Built Process: Rather than a generic tool, Campfire reflects the real processes teams follow every day—making it intuitive and directly useful.
Tangible Results Across Teams
1. Improved Collaboration
- Teams now collaborate in a shared, real-time space where requirements, feedback, and context are centralized.
- Campfire enables consulting team members and clients to see everything, improving confidence and accountability.
- The ability to comment and clarify within the platform eliminates redundant knowledge transfers and saves time across internal and client-facing teams.
2. Enhanced Requirement & Scope Management
- Requirements can be linked directly to build components and even functional process maps (e.g. Lucidchart), making it easy to:
- Trace work back to user stories and business needs.
- Manage scope creep—especially on large or complex projects.
- Identify gaps in requirements or process steps
3. Increased Transparency & Confidence
- Campfire helps clients understand what’s happening in real time
- Clients have real-time access to status, not only reducing their need to ask for updates, but also most importantly increasing their trust in the process.
4. Measurable Gains in Quality, Time, and Cost
- Higher project quality: Fewer bugs, more successful go-lives, and better visibility across the delivery lifecycle.
- Cost control: With clear boundaries and tracking for out-of-scope requests, teams are staying within budget more consistently.
- Time savings: Internal teams save hours by not switching tools or replicating data across systems; testing is also more efficient thanks to tightly integrated requirement-test linkages.
What They’d Tell Another Team
Across the board, the message was clear: Campfire is the only tool that could manage the full lifecycle of our Salesforce implementation—from discovery to go-live—all in one place.
"Campfire is tailor-made for the type of delivery we do—it’s not trying to be everything to everyone, and that’s why it works."
—Brett, Implementation Consultant
"It’s intuitive, it’s visual, and it keeps everything in one place for both us and the client."
—Lace, Project Manager
"This tool has absolutely helped us level up how we deliver."
—Kristin, Services Leader
