Campfire recently hosted a webinar with VFP Consulting leaders Doug Johnston (COO) and Kristin Hubbard (Managing Consultant) to discuss how they overcame major service delivery challenges using Campfire.
The Pain Point: Disjointed Delivery
Before Campfire, VFP Consulting's large-scale Salesforce and Certinia implementations were hampered by:
- No Single Source of Truth: Information was scattered, leading to a "lack of trust" in execution and making it "impossible... to run a business effectively."
- Client Misalignment: Customers often didn't fully grasp what they had signed off on until late-stage testing, causing delays and friction.
The Campfire Solution: A Single Source of Truth
VFP implemented Campfire to provide a core system—the "backbone" for all delivery work.
- Native on Salesforce: Campfire's native architecture leverages Salesforce's power for no-code automation and complex permissioning, avoiding "disconnected tools."
- Enforced Standardization: It forces project managers to deliver projects with a consistent process, simplifying oversight and enabling VFP to scale operations.
- Full Traceability: Campfire manages the full lifecycle from discovery to go-live, ensuring everything is tracked and traceable.
The Results: Higher Quality and Profitability
The switch to a unified system yielded immediate results:
- Objective Reporting: COO Doug Johnston gained a clear, portfolio-level view of all projects, allowing for faster, data-driven decisions.
- Quality & Profitability: VFP saw improved first-time write metrics and a dramatic reduction in non-billable rework, meaning less time and money spent on fixing mistakes.
- Client Trust: The process enforces customer review of requirements before the build, improving client satisfaction and making change management easier.
Looking Ahead: AI as the Next Enabler
VFP and Campfire are focused on the future of AI in professional services:
- AI for Configuration: Campfire is developing features to automatically configure solutions based on documented requirements, letting consultants focus on high-value consulting.
- Proactive Risk: VFP anticipates using AI to spot portfolio-wide trends to raise risk flags much earlier in the project lifecycle.
COO Doug Johnston concluded that Campfire is a "prime enabler of growth" because it lets executives and teams spend their time working on the business rather than constantly fixing issues in the business.
